Terms of service
Service Policy of ALEXANDRIA KURZ LLC
Thank you for choosing ALEXANDRIA KURZ LLC. Our unwavering aim is to offer you top - notch products and services. Here is our comprehensive service policy crafted to guarantee you the optimal shopping experience.
1. Customer Service
Contact Channels
Should you have any queries or require assistance, we provide the following convenient ways to get in touch with us:
- Customer Service Email: Reach out to us at [email protected]. Our dedicated customer service team monitors this email regularly and will respond to your inquiries as promptly as possible.
- Live Chat Support: Enjoy real - time interaction through our live chat support available directly on our website, alexandriakurz.com. Navigate to the chat icon on our site, and a friendly representative will be there to assist you.
2. Order Processing and Delivery
Order Processing
Once we receive your payment, all orders are set to be processed within 3 - 5 business days. Immediately after the order is processed, we will send you an order confirmation email. This email not only validates your purchase but also provides you with initial details about your order. Subsequently, as your order is shipped, you will receive a shipping notification email.
Shipping & Distribution
- Shipping Options: We offer a diverse range of shipping alternatives. For customers within the United States, we have standard ground shipping, which typically delivers within 5 - 10 business days. If you're in a hurry, our expedited shipping option can get your order to you in 2 - 3 business days.
- Delivery Time: The delivery time depends on the shipping method you choose and your location. For standard shipping within the contiguous United States, expect your order to be delivered within 5 - 10 business days. Expedited shipping will have your package at your doorstep in 2 - 3 business days.
Order Tracking
You can easily keep tabs on the status of your order and access detailed shipping tracking information. Simply log in to your account on our official website, alexandriakurz.com. Under the “Track Order” section, you will find up - to - date information on where your package is in transit.
3. After - Sales Service
Return and Exchange Service
- Defective Products: If you receive a defective product, please contact us immediately. We will arrange for a hassle - free return and send you a replacement at no additional cost.
- Unsatisfied with Purchase: If you are not completely satisfied with your purchased product, we offer a 14 - day no - reason return service. To initiate a return or exchange, please follow the instructions provided in our Returns & Exchanges Policy, which can be found on our website.
- Returns Process: First, contact our customer service team via email or live chat to obtain a return authorization number. Then, carefully package the item in its original condition and include all original tags and accessories. Ship the package back to the address provided by our customer service team. Once we receive and inspect the returned item, we will process your refund or exchange.
4. Customer Feedback
We highly value our customers' feedback as it is instrumental in our continuous efforts to enhance our products and services. Whether you have brilliant suggestions to make our shopping experience even better or if you have any complaints regarding our services, please do not hesitate to share them with us.
- Suggestions: If you have ideas on how we can improve our product range, website functionality, or customer service, we would love to hear them. Your suggestions can be sent to us via our customer service email or through the feedback form available on our website.
- Complaints: In the event of any dissatisfaction, we are committed to resolving your issues promptly. Please provide us with detailed information about your complaint, and our customer service team will work diligently to find a satisfactory solution for you.
By adhering to this service policy, we strive to ensure that every interaction with ALEXANDRIA KURZ LLC is a positive and rewarding one.